Crisis Support

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If you need help right now

ABC Psychology is not a crisis service. We do not provide urgent or after-hours support, and we cannot respond to messages outside our opening hours.

If you or someone else is in immediate danger, call 000 now, or go to your nearest hospital emergency department.

If you are not in immediate danger but you need to talk to someone today, the services below are free, confidential, and available 24 hours a day.

Free support, 24 hours a day

These services are available to anyone in Australia, at any hour, including public holidays.

• Lifeline: 13 11 14. Crisis support and suicide prevention. Phone, text and online chat.
• Suicide Call Back Service: 1300 659 467. For anyone affected by suicide, including people worried about someone else.
• 13YARN: 13 92 76. Crisis support for Aboriginal and Torres Strait Islander peoples, answered by Aboriginal and Torres Strait Islander crisis supporters.
• Kids Helpline: 1800 55 1800. For children and young people aged 5 to 25.
• Beyond Blue: 1300 22 4636. Support for anxiety, depression and emotional distress.
• 1800RESPECT: 1800 737 732. Sexual assault, domestic and family violence counselling.
• MensLine Australia: 1300 78 99 78. Support for men with family, relationship and emotional concerns.
• Open Arms, Veterans and Families Counselling: 1800 011 046. For current and former Australian Defence Force members and their families.
• Poisons Information Centre: 13 11 26. For suspected poisoning or overdose.

Support in Queensland

1300 MH CALL: 1300 642 255. Queensland Health's mental health telephone triage line, answered 24 hours a day. They can talk through what is happening and connect you with your local acute care team.

Other support

These services are not available around the clock, but they are worth knowing about.

• QLife: 1800 184 527. Peer support for LGBTIQ+ people. Available 3pm to midnight, every day.
• Your GP. If you have a regular GP, they can help you access urgent support and review your care.

If you are worried about someone else

You do not need to have the right words. Asking someone directly whether they are thinking about suicide does not put the idea in their head, and it often comes as a relief to be asked.

Stay with them if you can, help them contact one of the services above, and take them to an emergency department if you believe they are in danger. If you cannot keep them safe, call 000.

The Suicide Call Back Service on 1300 659 467 supports people who are worried about someone else, not just people in crisis themselves. You are allowed to ring for your own sake.

What we can and cannot do

We provide planned psychology appointments during our opening hours. We are not able to provide emergency care, crisis response, or same-day appointments.

If you are a current client and something urgent comes up between sessions, contact one of the services above, or call 000 if it is an emergency. You can let your psychologist know at your next appointment, or leave us a message and we will respond during opening hours.

Our hours are Monday to Friday, 9.00am to 5.30pm. Messages left outside these hours are not monitored.

Safety planning

If you have been through periods of crisis before, a safety plan written in advance can help. It sets out your warning signs, what has helped previously, who you can contact, and how to make your environment safer.

Beyond Blue's Beyond Now app is a free safety planning tool you can use on your own or with your psychologist. If you are working with us, your psychologist can help you build one.